FREE WORLDWIDE SHIPPING
DAX.materials is committed to bringing our products to everyone in the world. Hence, for all orders of $25 and over qualify for free express shipping, except for the out-of-delivery-area (ODA). We work in conjunction with the most reliable international and domestic couriers to ensure that your package gets to you safe and on time.
Our service delivers to most countries in the world and is dedicated to meeting a variety of shipping needs. Not sure if we can ship to your country?, please feel free to contact us mason@daxmat.com
All orders will be processed and shipped directly from our distribution center in Shenzhen. As the goods will be heavy, we arranged for sea express delivery, taking into account both speed and cost-effectiveness.
We dispatch within 48 working hours (pre-sale items excluded) unless in the case of a force majeure. Shipping time varies according to different countries and regions. Generally speaking, it would take 25 - 30 days.
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If you are purchasing samples, the samples are free and you only need to pay for the air freight. The following is the reference time for air freight samples
VAT & DUTIES
Generally speaking, our products include customs clearance and tax services. Dax.materials will do the best we can to provide the best international shipping experience possible.
F&Q:
Q: I ordered more than one item. Will they all be delivered at the same time?
A: We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.
Q: Can I change the delivery address or cancel my order after it has been shipped out?
A: Unfortunately, we cannot change the shipment once the product is en route.If you want to change delivery address or cancel order before shipped, please contact us. Send mail to mason@daxmat.com we will try our best.
Q: What do I need to do when I received a different product than what I ordered?
A: Please contact customer support at mason@daxmat.com